To secure your reservation:
To secure your reservation, you need to inform Royal Pharaoh Tours of your request. A company representative will contact you to explain and finalize your request and then send the itinerary for final confirmation. You must confirm all details and pay the entry fee to the Royal Pharaoh Tours agency by transfer or credit/debit card (Visa or MasterCard).
Changes made by the traveler:
Any changes made to the original booking will be subject to availability. If full payment has already been made and the voucher has been issued, administrative fees will not apply, except for airline tickets.
Payment and Booking Policy:
We offer an entry fee of just 20% to guarantee your reservation, including hotel, cabin, domestic flights, and other relevant services. The remaining amount can be paid up to two days before your arrival at the final destination or in cash upon arrival at your leading tour. Your reservation is a risk-free investment.
Payment via credit card:
For payments via credit card, according to the regulations of our bank, a document is required to allow the deduction of the amount from your credit card by our finance department. Please provide:
A signed authorization letter to Royal Pharaoh Tours, allowing us to withdraw the required amount from your credit card. The signature must match what appears on your credit card and passport.
This document must be sent by email to Royal Pharaoh Tours or delivered to our representative upon arrival at the airport. Failure to provide this document will hinder the processing of your request.
Installment payment via monthly deposit:
Royal Pharaoh Tours offers a new payment plan to settle the value of your trip, cruises, and other tour packages. Through monthly installments, you can pay the agreed amount up to 6 months before the date of travel. If there is still a balance due, you can make the payment upon arrival at the final destination (by credit/debit card or cash).
Cancellation Policy (Not applicable during high season):
Cancellation requests must be sent by fax or email to provide the company with written confirmation that your reservation should be canceled.
If you decide to cancel your trip, the following rate table will apply:
From the date of booking up to 61 days before your arrival date, 10% of the total tour price will be charged.
Between 60 and 31 days before your arrival date, 25% of the total tour price will be charged.
Between 30 and 15 days before your arrival date, 50% of the total tour price will be charged.
Between 14 and 1 day before your arrival date, 100% of the total tour price will be charged.
Additionally, airlines may charge fees for domestic and international flights, subject to the airline’s terms and conditions at the time of booking.
Force Majeure Circumstances:
Royal Pharaoh Tours offers flexible cancellation policies in the event that the government or airline issues any notice from the country of departure or final destination. If this occurs, we will refund the amount paid for the tour package, or in some cases, your payment will be available as a voucher that can be used in any of the destinations where we operate. You can utilize the voucher for any reservation made within 12 months. Reservations will be adjusted automatically to reflect these travel credits. Only flight cancellation fees, in accordance with the airline’s cancellation policy, and bank surcharges applied to the paid deposit amount, will be charged.
Here at Royal Pharaoh Tours, we prioritize your well-being and safety above all, and for this reason, we have adapted our cancellation policy to align with our values.
Cancellation Policy for Christmas, New Year, and Easter:
If you decide to cancel your trip, the following rate table will apply:
From the date of booking up to 61 days before your arrival date, 25% of the total tour price will be charged.
Between 60 and 31 days before your arrival date, 50% of the total tour price will be charged.
Between 30 and 15 days before your arrival date, 75% of the total tour price will be charged.
Between 14 and 1 day before your arrival date, 100% of the total tour price will be charged.
Additionally, airlines may charge fees for domestic and international flights, subject to the airline’s terms and conditions at the time of booking.
Refund:
A refund will typically be made to the same account and using the same payment method used at the time of purchase. No refund is possible in the event of the customer’s absence with an already made reservation. Refunds will only be processed via the payment method used by the customer at the time of booking.
Accommodation / Lodging:
Unless otherwise stated, prices are based on two people sharing a double room. Rooms for individual occupants are available for an additional fee. Hotels are mentioned as an indication of quality, and rooms can be booked at other establishments of equal or similar quality. Published prices include tariffs and other costs at the time of publication and are subject to change without notice.
Domestic flights:
We provide approximate values for flights with approximate times. Flight requests with specific schedules or changes to already made reservations may result in changes to the total package price.
Responsibility:
The company acts solely as an agent for travelers, whether by rail, boat, aircraft, or any other means of transport, and does not assume responsibility for injuries, illnesses, damages, losses, accidents, delays, or irregularities towards individuals or property resulting directly or indirectly from any of the following causes: weather, acts of God, force majeure events, acts of the government or other authorities, wars, civil unrest, labor disputes, riots, thefts, mechanical breakdowns, quarantines, or any standard acts, delays, cancellations, or changes made by any hotel, carrier, or restaurant. No liability is accepted for any additional expenses.
Special requests:
If you have any special requests, please inform the agency at the time of booking. While the agency and its suppliers will make efforts to satisfy such requests, these requests are not part of the contract, and the company cannot guarantee their fulfillment, including pre-reserved seats. If the agency confirms that a special request has been taken into account or passed on to the supplier, or if it is mentioned on the confirmation invoice or elsewhere, this does not guarantee its fulfillment. The customer will not be specifically notified if a special request cannot be fulfilled. The agency does not accept reservations that are subject to the fulfillment of any special request.
Children Policy, child sharing a room with parents:
Policy 1: for Nile Cruises packages and hotels
Under 2 years old: free
Under 6 years old: 25% discount on the total price of the tour.
Under 12 years old: 50% discount on the total price of the tour.
All children over 12 are considered adults.
If your tours include domestic flights or ferries, an extra fee will apply for each child.
Policy 2: for tours and shore excursions
Under 6 years old: free
Under 12 years old: 50% discount on the total price of the tour.
All children over 12 are considered adults.
If your tours include domestic flights or a ferry, an extra fee will apply for each child.
Tipping:
Tipping is a way to express satisfaction for the excellent services provided by our team, and it will be highly appreciated by them. You may tip as you wish, as tipping isnot mandatory.
Complaints:
If you have any complaints while at your destination, please notify the company (Royal Pharaoh Tours) immediately, as most issues can be resolved promptly. If you believe your problem still persists, please contact the customer service manager. If, upon your return home, you are not satisfied with the service provided, please send your complaint to Customer Service.
General terms of use:
Any dispute or claim arising out of or related to this website will be governed and interpreted by the laws of the Arab Republic of Egypt. The Arab Republic of Egypt is our country of residence.
Minors under the age of 18 are prohibited from registering as users of this website and are not permitted to transact or use the website.
If you make a payment for our products or services on our website, the details you submit will be provided directly to our payment provider over a secure connection.
The cardholder must retain a copy of the transaction records and the merchant’s policies and rules.
We accept online payments using Visa/MasterCard credit/debit cards in AED, USD, EUR, and GBP.
Royal Pharaoh Tours does NOT negotiate or provide any services or products to any OFAC-sanctioned country (Office of Foreign Assets Control) as per Arab Republic of Egypt law.
Multiple transactions/reservations can result in multiple postings on the cardholder’s monthly statement.
Contract acceptance:
The contract is formed by the acceptance of the customer’s reservation by the company. Payment of a deposit via bank transfer or credit card indicates that the customer has read and accepted all terms and conditions and agrees to comply with them.
Black Friday offers:
Black Friday offers will be revealed on November 29th via email and on our website. These offers are only valid for new bookings made during the Black Friday campaign. Our Black Friday offers may apply to occasional packages or seasonal holidays. Exclusions may apply.
At Royal Pharaoh Tours, we are committed to ensuring your satisfaction and providing you with exceptional travel experiences. We strive to adhere to the highest standards in terms of service, flexibility, and customer support.